FREQUENTLY ASKED QUESTIONS

Bathrooms
There are no private bathrooms. The Harlem Flophouse was originally built as a single family home in the 1890s. There are four bed rooms each with a sink in the room. They share two full baths with antique clawfoot tubs. The baths have antique brass and chrome fixtures.

Check In
You can check in, drop off bags and pick up keys anytime after 9AM but you MUST make an appointment. We do not have 24 hour concierge service.

Beds
Each room has one FULL SIZED bed. A single sized futon with linen can be provided for no extra charge upon request.

Children
Children are welcome. Children under twelve are free. Keep in mind that the room capacity max is 3 with an exception for toddlers and infants but no more than 4 under any circumstances. Please bring a sleep seat/infant carrier for infants.

Parking
Free parking can often be found on the street. There is a secure lot at the corner of 121st st and St Nicholas Ave. The price is around $15 per day.

Breakfast
We do not serve breakfast but there are many excellent options from the simple to the luxurious within a short walking distance. See Dining

Availability
The web calender that you access at our site is the same one that we use to determine availability. Because of the volume of email we receive we can only answer those for which we can offer accommodation.
Apologies in advance.

Air Conditioning
The Harlem Flophouse is not air conditioned. There is a fan in every room. The house was designed and built in 1890 prior to the advent of modern air conditioning. Each rooms has two windows and it drafts pretty nicely. There is also a 50M free swimming pool a two minute walk from the house in Marcus Garvey park. FOR ME I find it perfectly fine. I DO NOT RECCOMMEND IT HOWEVER FOR PEOPLE WHO ARE AIR CONDITIONING DEPENDENT.

Cats
Yes, we have a cat.

POLICIES

Cancellation Policy
All reservations are paid in full upon inception. A $15 service charge applies to all cancellations. Cancellations made within 24 hours receive a full refund less the service charge. Cancellations made after 24 hours and with more than 10 days notice receive an %80 refund. ON LESS THAN 10 DAYS NOTICE GUESTS ARE RESPONSIBLE FOR THE ENTIRE AMOUNT OF THE RESERVATION.

Room Selection
Room selection is not a guarantee that you will receive that room. From time to time we must make adjustments in order to maximize our occupancy. While each room is unique in character they are identical in size and accommodation.

Arrivals/Departures
Please include an approximate arrival time. This is very important. If you inform us of your destination airport or bus/train depot and the time of your arrival there, we can make an estimate from that. Check in is at 3pm. You may check your bags and pick up keys after 9am. But you still MUST inform us of your approximate arrival time. LATEST CHECK IN TIME IS 11PM. Please do not make a reservation if you have a flight that arrives any time after 9PM.

Check out is at 11 a.m. Unless previously arranged extra fees will apply for late check-out.

Housekeeping
The price quoted is the basic room price. This price includes a set of fresh sheets and towels. Additional housekeeping (fresh towels, room tidy, etc.) can be added at $25 per visit.

Damages
Rooms may be assessed for damages and guests may be charged accordingly. The replacement fee for lost keys is $50.

Smoking
There is no Smoking in any of the rooms or anywhere inside The Harlem Flophouse. Smoking in a guest room is considered as damage due to the expense we incur to remove the odor.

Valuables
Please do not store valuables in the room. We cannot be responsible for lost or stolen items.

Privacy Policy:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy:
Our booking engine, SuperINN.com uses a VeriSign Extended Validation SSL which gives Web site visitors an easy and reliable way to establish trust online. Only SSL Certificates with Extended Validation (EV) will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.